NexBazaar.in Vendor Return and Refund Policy
Effective Date: [30/10/2024]
At NexBazaar.in, we are committed to providing a smooth and reliable shopping experience for all customers. This Return and Refund Policy outlines the guidelines and responsibilities for vendors in managing returns, refunds, and exchanges for products sold on NexBazaar.in.
If you have any questions or require support, please reach out to us at admin@nexbazaar.in.
1. Return Policy
1.1. Eligibility for Returns
- Products are eligible for return if they are damaged, defective, incorrect, or do not match the description provided on NexBazaar.in.
- Items must be returned within 7-15 days from the delivery date, depending on the specific category and listing details.
- Products should be returned in their original packaging with all tags, accessories, and documentation intact.
1.2. Non-Returnable Items
- Certain items may not be eligible for return, such as perishable goods, personalized items, intimate products, and items listed as “non-returnable” in the product description.
- Digital products, downloaded content, and services are generally not eligible for return.
1.3. Return Process
- Customers can initiate returns through NexBazaar’s platform, providing a reason for return and any necessary images or documentation.
- Upon receiving a return request, the vendor has 48 hours to accept or reject it. NexBazaar may intervene if disputes arise.
1.4. Return Shipping
- Vendors are responsible for arranging return shipping if the item is eligible for return due to a vendor error (e.g., defective, damaged, or incorrect item).
- If the customer is returning the item for personal reasons (e.g., dislike of the product), the cost of return shipping may be borne by the customer, depending on the listing terms.
2. Refund Policy
2.1. Refund Eligibility
- A refund will be issued if the returned item is received in the original condition, as determined by the vendor and NexBazaar’s quality team.
- Refunds are only processed once the return is received, inspected, and confirmed to meet eligibility criteria.
2.2. Partial Refunds
- Partial refunds may be issued if the product is returned with missing parts, accessories, or packaging or shows signs of wear or damage not originally reported.
- NexBazaar, in collaboration with the vendor, will determine the appropriate partial refund amount.
2.3. Refund Timeline
- Refunds will be processed within 7 business days from the time the returned item is received and approved.
- The refund amount will be credited to the original payment method or customer’s account as per the payment provider’s processing time.
3. Exchange Policy
3.1. Eligibility for Exchanges
- Exchanges may be permitted based on stock availability and the nature of the issue (e.g., size or color exchange).
- If a customer requests an exchange due to a vendor error (e.g., incorrect item or defect), the vendor must arrange for an exchange at no extra cost.
3.2. Exchange Process
- Exchanges should be initiated by customers through NexBazaar’s platform, and vendors must confirm the exchange request within 48 hours.
- If an exchange is unavailable (e.g., due to out-of-stock items), NexBazaar will guide the vendor and customer through a return and refund process.
4. Vendor Responsibilities
4.1. Timely Response
- Vendors are required to respond to return and refund requests within 48 hours. Delayed responses may result in NexBazaar intervening to ensure timely resolution for the customer.
4.2. Quality Control
- Vendors must ensure all items meet the quality and description standards set on their listings. Failure to uphold these standards may lead to increased returns and potential penalties.
4.3. Compliance with NexBazaar Policies
- Vendors must comply with all NexBazaar policies regarding returns, refunds, and exchanges. Repeated issues or policy violations may affect a vendor’s account standing or lead to penalties.
5. Dispute Resolution
5.1. Disputes between Customer and Vendor
- NexBazaar may mediate disputes between customers and vendors to ensure a fair resolution. Vendors are required to cooperate fully in any dispute resolution process.
- NexBazaar’s decision regarding any disputed return or refund issue will be final and binding on both parties.
5.2. Vendor Escalation
- If a vendor has concerns regarding a particular return or refund, they may reach out to NexBazaar’s support team at admin@nexbazaar.in for assistance.
6. Policy Amendments
6.1. Right to Amend
- NexBazaar reserves the right to modify this Return and Refund Policy periodically. Vendors will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated policy.
6.2. Vendor Acknowledgment
- By selling on NexBazaar.in, vendors acknowledge that they have read, understood, and agree to comply with this Return and Refund Policy.
This Return and Refund Policy is designed to protect both customers and vendors, ensuring smooth transactions and a reliable shopping experience on NexBazaar.in.
For assistance or questions, please contact us at admin@nexbazaar.in.
By adhering to this policy, vendors contribute to a trusted and customer-friendly marketplace on NexBazaar.in.
