Effective Date: 22 May 2026
Thank you for shopping with NexBazaar.in, an eCommerce platform owned and operated by NexEcoTech Private Limited (“Company”, “we”, “our”, or “us”).
We strive to provide high-quality products and a smooth shopping experience to all our customers. This Return, Refund & Cancellation Policy outlines the conditions and procedures for returns, refunds, replacements, and cancellations on purchases made through www.NexBazaar.in.
By using our website and placing orders, you agree to the terms mentioned below.
1. COMPANY INFORMATION
Company Name: NexEcoTech Private Limited
eCommerce Website: www.NexBazaar.in
Corporate Website: www.nexecotechpvtltd.com
Registered Office Address:
1410/13 T/F, Govindpuri, Kalkaji,
New Delhi – 110019, India
Email Support: info@nexecotechpvtltd.com
WhatsApp Live Chat Support: +91 6280848468
2. RETURN ELIGIBILITY
Customers may request a return or replacement if:
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The product received is defective, damaged, broken, or malfunctioning
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The product delivered is incorrect or different from the ordered item
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The product is missing accessories or components
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The item significantly differs from the product description or images
Return Request Timeline
Customers must raise a return request within 7 days from the date of delivery.
After the return window expires, returns may not be accepted unless covered under manufacturer warranty.
3. CONDITIONS FOR ACCEPTING RETURNS
To qualify for a successful return:
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The product must be unused or in original condition
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All original packaging, manuals, warranty cards, accessories, and invoices must be included
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The item should not show signs of misuse, damage, tampering, or physical breakage caused by the customer
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Products must be packed securely for return shipping
NexBazaar.in reserves the right to reject returns if products fail quality inspection.
4. NON-RETURNABLE & NON-REFUNDABLE ITEMS
The following items are generally not eligible for return or refund:
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Personalized or customized products
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Digital/downloadable products
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Software licenses or activation keys
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Perishable products
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Hygiene and personal care products
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Products damaged due to misuse or improper handling
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Clearance sale or “Non-Returnable” marked products
5. HOW TO REQUEST A RETURN
To initiate a return request:
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Log in to your account on www.NexBazaar.in
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Go to “My Orders”
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Select the product you want to return
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Click on “Return Request” or “Replace Item”
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Upload required images/videos of the issue
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Submit the request
Alternatively, customers may contact support through:
Email: info@nexecotechpvtltd.com
WhatsApp Support: +91 6280848468
6. RETURN APPROVAL PROCESS
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Return requests are generally reviewed within 2–5 business days
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Additional proof or product inspection may be requested
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Once approved, pickup or return shipping instructions will be shared
For seller-fulfilled products, approval may depend on seller verification policies.
7. RETURN SHIPPING
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If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by NexBazaar.in or the respective seller.
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For customer preference returns (if applicable), return shipping charges may be deducted from the refund amount.
Customers are advised to securely package items before dispatch.
8. REFUND POLICY
Once the returned product is received and inspected:
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Approved refunds will be processed to the original payment method
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Refunds may take 5–10 business days depending on banks, payment gateways, or financial institutions
Refund modes may include:
Shipping charges and COD fees may be non-refundable unless the return is due to our error.
9. REPLACEMENT POLICY
Eligible products may qualify for replacement instead of refund if:
If replacement stock is unavailable, a refund may be processed instead.
10. ORDER CANCELLATION POLICY
Before Shipment
Customers may cancel an order before dispatch/shipment confirmation.
After Shipment
Orders already shipped cannot be canceled and will follow the return procedure after delivery.
NexBazaar.in reserves the right to cancel any order due to:
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Pricing errors
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Product unavailability
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Fraudulent transactions
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Operational limitations
In such cases, full refunds will be issued.
11. WARRANTY CLAIMS
Many products sold on NexBazaar.in include manufacturer warranty coverage.
Warranty claims for branded electronics, LED TVs, smart gadgets, appliances, and accessories are subject to the respective brand’s warranty terms and service policies.
Customers should preserve:
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Invoice/Bill
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Warranty Card
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Original Packaging
12. DISPUTE RESOLUTION
In case of disputes between buyers and sellers regarding returns, refunds, or replacements, NexBazaar.in may assist in mediation and resolution.
The company’s decision after investigation shall be considered final and binding.
13. POLICY MODIFICATIONS
NexEcoTech Private Limited reserves the right to update, revise, or modify this policy at any time without prior notice.
Updated policies will be published on:
www.NexBazaar.in
Customers are encouraged to review this page periodically.
14. CONTACT US
For any questions regarding returns, refunds, cancellations, or support:
NexEcoTech Private Limited
Website: www.NexBazaar.in
Corporate Website: www.nexecotechpvtltd.com
Email: info@nexecotechpvtltd.com
WhatsApp Live Chat: +91 6280848468
Registered Address:
1410/13 T/F, Govindpuri, Kalkaji,
New Delhi – 110019, India
By shopping on NexBazaar.in, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.
