RETURN & REPLACEMENT POLICY
Effective Date: 22 May 2026
Welcome to NexBazaar.in, an eCommerce platform owned and operated by NexEcoTech Private Limited (“Company”, “we”, “our”, or “us”).
Customer satisfaction is important to us, and we aim to provide a transparent and fair shopping experience. Please read this Return & Replacement Policy carefully before placing any order on www.NexBazaar.in.
By purchasing products from NexBazaar.in, you acknowledge and agree to the terms mentioned below.
1. COMPANY INFORMATION
Company Name: NexEcoTech Private Limited
🌐 eCommerce Website: www.NexBazaar.in
🌐 Corporate Website: www.nexecotechpvtltd.com
📧 Email Support: info@nexecotechpvtltd.com
💬 WhatsApp Live Chat Support: +91 6280848468
Registered Office Address:
1410/13 T/F, Govindpuri, Kalkaji,
New Delhi – 110019, India
2. NO RETURN & NO REFUND POLICY FOR PRODUCTS UP TO ₹499
Products purchased with a selling price of ₹499 or below are generally categorized under Non-Returnable and Non-Refundable Items.
Important Conditions:
- Such products are not eligible for return, exchange, or refund after successful delivery.
- Customers are requested to carefully review product specifications, descriptions, compatibility, and images before placing an order.
- Once the order is confirmed and delivered, it shall be treated as a final sale.
This policy helps maintain product quality, operational efficiency, and fair pricing for low-value products.
3. REPLACEMENT POLICY FOR DAMAGED, DEFECTIVE, OR WRONG PRODUCTS
Although products priced at ₹499 or below are non-returnable, customers may still request a replacement under the following conditions:
- Product received is physically damaged
- Product is defective or non-functional upon delivery
- Wrong item or incorrect model delivered
- Product has missing accessories or parts
Reporting Timeline
Customers must report such issues within 24 hours of delivery.
Proof Requirement
To process the request, customers may be asked to provide:
- Product photos
- Unboxing video
- Packaging images
- Invoice/order details
Failure to provide sufficient proof may result in rejection of the replacement request.
4. REPLACEMENT APPROVAL PROCESS
Once the complaint is submitted:
- Our support team will review the request within 2–5 business days
- Additional verification may be conducted
- If approved, a replacement product or suitable resolution will be provided
Replacement approval is subject to product inspection and stock availability.
5. NON-ELIGIBLE CONDITIONS FOR REPLACEMENT
Replacement requests may not be accepted in the following cases:
- Physical damage caused after delivery
- Damage due to misuse, mishandling, or improper installation
- Missing original packaging or accessories
- Requests raised after the allowed reporting period
- Minor color/design variations
- Customer preference issues after use
6. ORDER CANCELLATION POLICY
Orders for products priced at ₹499 or below cannot be canceled, modified, or edited once confirmed.
Customers are advised to:
- Verify quantity and specifications
- Confirm delivery address and contact details
- Review product compatibility before checkout
7. EXCEPTIONS & CUSTOMER RIGHTS
Nothing in this policy limits statutory consumer rights available under applicable Indian consumer protection laws.
If a product:
- Is significantly different from the description
- Is counterfeit or non-genuine
- Fails basic merchantable quality standards
NexBazaar.in and NexEcoTech Private Limited will provide reasonable assistance and resolution in accordance with applicable laws.
8. LIMITATION OF LIABILITY
NexEcoTech Private Limited shall not be held liable for:
- Indirect or consequential losses
- Delays caused by courier/logistics partners
- Product misuse by customers
- Manufacturer-related defects beyond warranty terms
9. POLICY CHANGES
NexEcoTech Private Limited reserves the right to modify, revise, or update this Return & Replacement Policy at any time without prior notice.
Updated policies will always be available on:
www.NexBazaar.in
Continued use of the platform constitutes acceptance of the revised policy.
10. CONTACT US
For support, complaints, replacement requests, or policy-related queries, please contact:
NexEcoTech Private Limited
🌐 Website: www.NexBazaar.in
🌐 Corporate Website: www.nexecotechpvtltd.com
📧 Email: info@nexecotechpvtltd.com
💬 WhatsApp Live Chat: +91 6280848468
Registered Office Address:
1410/13 T/F, Govindpuri, Kalkaji,
New Delhi – 110019, India
Thank you for shopping with NexBazaar.in.
